Site Support Engineer- Pune

Designation-: Site Support Engineer- Pune

Experience-: 1 year to 4 years

Qualification-: Graduate in Electronic/Electrical

Service Execution-:

1. • Ensure timely execution of AMCs as per the timelines agreed with the customers
   • Responsible for attending customer complaint, execution of spares & service order.
   • Understand requirement under AMC/Service order and plan for consumable/ spare items in advance
   • Raise material requirement shall be raised to back-office team for attending customer complaint, execution of AMC order
   • Pre-planning and proper communication with customer to ensure site readiness at customer end prior to site visit.
   • For each customer complaint – Issue management sheet shall be maintained with corrective, preventive action, and root cause analysis wherever applicable to avoid recurrence of same in future /other site
   • Ensure timely submission and tracking of service report submission and sign off
   • Co-ordination with different stakeholders like application support team for resolution of site issues.
   • Weekly site progress report in measurable form shall be submitted to reporting manager.
   • Responsible for installation and commissioning of various systems supplied at site as per project requirement.
   • Liaising with sub-contractors, vendors to accomplish site requirement
   • Time management, budget management, quality of work as per KRA goals.
   • Coordinate with all major stakeholders to ensure smooth service and site activities.
   • Guide and manage the site team for timely execution of onsite activities

Customer Relationship Management-:

1. • Maintain continuous communication with all customers.
   • Share the Complaint acknowledgment with customers and maintain the service report.
   • Communication with customer for understanding technical requirement, site issues
   • Coordinate with the customer legal team for all necessary onsite formalities including gate pass.
   • Follow up with customer for service report sign off
   • Exhibit proactive communication attitude with the customers on various service aspects.
   • Proactively understand the customer requirements and offer the solution during service visit.
   • Establish and maintain high confidence of customers in Iasys brand by exhibiting professional and expert service competence.

Service Quality-:

• Participate in Process improvement interventions.
• Collaborate with the system engineering to ensue high technical quality assistance to the customers.
• Suggest product quality improvement measures basis on site experience